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Have questions or feedback? Our Kiwi support team is available 24/7 to assist you.
Frequently Asked Questions
Quick answers to common questions about our NZ online casino
Is online gambling legal in New Zealand?
Yes, online gambling is legal in New Zealand when playing on internationally licensed casinos. Our platform operates under a reputable gaming license, ensuring a safe and legal gaming experience for Kiwi players.
What payment methods can I use?
We support popular NZ payment options including POLi, Bank Transfer, Visa/Mastercard, Skrill, Neteller, and cryptocurrencies like Bitcoin. All transactions are encrypted for maximum security.
How long do withdrawals take?
Withdrawal times vary by method: e-wallets (0-24 hours), bank cards (1-3 business days), bank transfers (2-5 business days). All withdrawals are processed after identity verification, which typically takes less than 24 hours.
Is my personal information secure?
Absolutely. We use 256-bit SSL encryption to protect all data transfers and adhere to strict privacy policies compliant with New Zealand's Privacy Act 2020. Your information is never shared with third parties without consent.
What should I do if I can't log in?
First, ensure you're using the correct username/password. If you've forgotten your details, use our password recovery system. For persistent issues, contact our 24/7 NZ-based support via live chat or email.
Are the games fair?
All games use certified Random Number Generators (RNGs) regularly audited by independent testing agencies. We display payout percentages for transparency, and our systems are designed to provide fair outcomes for all players.
Do you offer responsible gambling tools?
Yes, we provide deposit limits, loss limits, session time reminders, self-exclusion options, and links to NZ support organizations like the Problem Gambling Foundation. You can access these tools in your account settings.
Can I play on my mobile device?
Definitely! Our platform is fully optimized for all smartphones and tablets. No download needed - simply visit our website through your mobile browser. We also offer dedicated apps for iOS and Android.
How do bonuses and promotions work?
We offer welcome bonuses, free spins, and ongoing promotions with clear terms. All bonuses have wagering requirements (typically 35x) and game contribution percentages. Check each offer's terms before claiming.
What's the minimum deposit amount?
The minimum deposit is NZ$10 for most payment methods. Some e-wallets may have lower minimums. There are no fees for deposits, and most payment methods process instantly.